Terms and Conditions
1. Appointments:- Booking: All appointments must be booked in advance, either online, via phone, or in person.- Confirmation: Clients will receive a confirmation of their booking via email or SMS.
2. Cancellation Policy:- Notice Period: Clients must provide at least 24 hours' notice to cancel or reschedule an appointment.- Late Cancellations: Cancellations made less than 24 hours before the appointment time will incur a cancellation fee of 50% of the service cost. No Shows: Clients who do not show up for their appointment without prior notice will be charged the full cost of the booked service.
3. Payment:- Methods: Payment can be made by cash, credit/debit card, or online payment at the time of booking.- Deposits: A deposit of 20% may be required at the time of booking to secure the appointment.
4. Health and Safety:- Consultation: Clients are required to complete a health consultation form before their first treatment.- Health Updates: Clients must inform the therapist of any changes in their health status or medical conditions before each treatment.- Contraindications: The therapist reserves the right to refuse treatment if it is deemed unsafe or inappropriate for the client's health condition.
6. Privacy and Confidentiality:- Data Protection: All client information is kept confidential and stored securely in accordance with GDPR regulations.- Privacy: Client information will not be shared with third parties without consent, except where required by law.
7. Therapist Cancellation:- Notice: If the therapist needs to cancel or reschedule an appointment, clients will be given as much notice as possible.- Rescheduling: Clients will be offered the next available appointment that suits them or a full refund if prepayment was made.
8. Code of Conduct:- Respect: Clients are expected to behave respectfully towards the therapist. Any inappropriate behaviour will result in the immediate termination of the session and full payment will be required.- Professionalism: The therapist will maintain a professional standard and create a safe, respectful environment for all clients.
9. Liability:- Limitations: The therapist is not liable for any adverse effects or injuries resulting from treatments provided if all relevant health information has not been disclosed by the client.- Insurance: The therapist holds professional liability insurance to cover any potential claims.
10. Contact Information:- Phone: Sara 07946441485- Email: sara@tranquiltouchmassage.co.uk
Acceptance: By booking an appointment, clients agree to these terms and conditions.